Shipping policy

Shipping Policy

Thank you for shopping with us at High Springs Shutter Company. This Shipping Policy outlines important information regarding the shipment of your orders. Please read this policy carefully to understand our shipping practices and procedures.

  1. Processing Time:

1.1 Order Processing: We strive to process and fulfill all orders as quickly as possible. Custom orders require additional time for production. Please refer to the specific product listing or contact our customer service team for estimated processing times.

1.2 Business Days: Our business days are Monday through Friday, excluding weekends and public holidays.

  1. Shipping Methods:

2.1 Carrier Selection: We work with reputable shipping carriers to ensure reliable and timely delivery of your orders. The carrier used will depend on factors such as destination, order size, and weight.

2.2 Shipping Options: High Springs Shutter Compnay Reserves the right to choose carrier based on size of shutters.

  1. Shipping Rates:

3.1 Rate Calculation: Shipping rates are calculated based on various factors, including the destination, package weight, dimensions, and shipping method selected. The exact shipping cost for your order will be displayed during the checkout process before payment.

3.2 Additional Fees: Please note that additional fees, such as customs duties, import taxes, or other charges, may apply for international orders. These fees are the responsibility of the recipient and are not included in the shipping charges paid at checkout.

  1. Order Tracking:

4.1 Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing tracking details. You can use the provided tracking number to monitor the progress of your shipment.

4.2 Tracking Updates: Please allow a short period for tracking information to be updated by the carrier. In some cases, there may be a slight delay before tracking updates are visible.

  1. Shipping Restrictions:

5.1 Geographic Limitations: We currently offer shipping within 48 contiguous states. For specific shipping inquiries outside of these regions, please contact our customer service team.

5.2 Address Accuracy: It is crucial to provide accurate and complete shipping address information during checkout. We cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.

  1. Shipping Notifications:

6.1 Communication: We will keep you informed about the progress of your order through email notifications. These may include order confirmation, shipping confirmation, and any relevant updates regarding your shipment.

  1. Lost or Delayed Shipments:

7.1 Shipment Issues: In the rare event that your shipment is lost, delayed, or encounters any issues during transit, please contact our customer service team. We will work with the carrier to resolve the situation promptly and provide you with the necessary assistance.

  1. Contact Us:

If you have any questions or require further information regarding our shipping policy, please contact our customer service team at:

High Springs Shutter Company 

hsshutterco@gmail.com

We are here to assist you and ensure a smooth shipping experience.

By placing an order with High Springs Shutter Company, you acknowledge that you have read, understood, and agreed to the terms of this Shipping Policy.